CONSUMERS WARNED ABOUT CHATBOT SCAM
CITS have been alerted to the following cyber threat - Cyber criminals are sending phishing emails inviting people to trace deliveries, only for them to fall victim to a chatbot scam.
Technology review website, Which?, have alerted customers to a chatbot scam which encourages interaction with a service impersonating the Royal Mail. This is the latest evolution to a number of scam communications seen over the past few years that pose as well-known delivery companies.
In the example shown on the Which? YouTube channel, consumers are sent a phishing email which encourages use of the chatbot. The victim will then be given plausible details such as a delivery number before being encouraged to click another link, which takes them to a different website where their name, address and payment details are requested.
The Royal Mail website provides plenty of information on how to check whether something you have seen from them is a scam, and what you can expect from Royal Mail communications. If you are expecting a delivery and you receive a ‘missed parcel’ message then don’t click the link and use the official website of the delivery company instead.
CITS urges everyone to stay alert and never click on links from an unknown source.
